Who This Notice Covers
This notice describes the Native RCM website and its business inquiry form. Contact us at info@nativercm.com or (307) 454-0429. Our contact address is 30 N Gould St, Ste R, Sheridan, WY 82801, USA.
Information Collected Through This Website
The inquiry form collects your name, work email, telephone number, organization, city and state, specialty, service requested, optional EHR or billing system, approximate monthly claim volume and your business message. It also records your agreement to be contacted and the time of submission.
Please do not send patient names, medical records, diagnoses, dates of birth, insurance identifiers or other patient information. This website is not a patient portal or a clinical record transfer system.
How Business Inquiries Are Used
We use the information to review your request, respond and discuss services for your organization. Authorized administrators can review inquiries, add internal notes and record follow-up status. Where notification email is enabled, it contains an inquiry reference and a link to the administrator dashboard rather than the inquiry message.
Cookies and Website Security
Essential session cookies support form security and administrator authentication. The supplied website does not include advertising cookies or visitor analytics. Our hosting provider may keep operational request and error logs. A hashed network identifier is used temporarily to limit repeated requests.
Access to the inquiry dashboard requires an administrator account. Your organization and its hosting provider are responsible for account access, hosting security and backups. No website can promise that every transmission or stored record will be free from risk.
Retention and Requests
Inquiry records are kept for the configured business retention period and then removed by the scheduled maintenance task. The current configured period is 180 days. Retention settings may be adjusted for business needs. Hosting backups may retain previous copies under the hosting account's backup schedule.
To ask about, correct or request deletion of a business inquiry, contact info@nativercm.com using the work email associated with it. We may need to verify your request. Do not include patient information in your request.
External Services and Changes
Hosting and an optional business email provider process website operations. Links to external resources follow those providers' own privacy notices. Changes to analytics, integrations or the way information is used should be reflected in this notice before they are activated.